About Us

Veneshop is a family- owned company oriented to import and distribute high-quality Latin Americans products; food, seasonings and delicatessens satisfying the growing demand of the Latin America community.

As many Latin-Americans we found ourselves homesick, especially whenCanaimaVenezuela-Banner Love South America we ran out of the treats that we brought from home and there wasn’t any way to buy them here. Now days, we can buy some of them, in some Latin or Caribbean shops located mainly in London, but still it is not an easy task to find them and sometime quite an expensive one.

These experiences as Venezuelan consumers were what gave us the idea to create Veneshop.co.uk . Our aim is to bring to our clients the best of the Latin Americans products that they are looking for in One Place at Sensible Prices, not only for the product but also for the delivery.

Our Mission

Satisfy the needs of all our consumers, guaranteeing the best Latin American products with a premium quality that will please the palates and tastes of our consumers, bringing the nostalgic sense of home through the warm, exotic unique flavour of South America. Furthermore we are committing to offer the most reliable, save and efficient service that will motivate them to buy from us over and over again.

Vision

Our ambition is became the first option for each consumer that dream to enjoy the unique and unmistakable Latin flavour through the products offer by Veneshop.co.uk. As result meeting the needs and desires of our consumers including Latin American community and British who are fans of the exotic Latin Flavours.

Our Products

Veneshop.co.uk offers a broad range of Latin American products, all fromArepas-venezuela y colombia high quality Venezuelan grown producer and importers of cheeses as well as a variety of recognises brands products, all from different South American Countries

Our product range is primarily composed of traditional cooking ingredients, fresh artisan cheese, beverages, snacks, frozen vegetables and fruit pulps mainly of Venezuela and Colombia but not limited. We are always looking to grow and will go for our customer requests.

Delivery

All our orders are delivered by fully tracked courier service Monday to Friday and cover any part in the UK.

Times and Charges

Most UK orders are dispatched within 1- 2 working days. If you order by 11.am you will guaranteed a “next day delivery”, except for deliveries going to Republic of Ireland, which will always take 2 workings days.

Delivery Charges:

  • Perishable Products ((When your order includes Fresh or Frozen Products): £9.20
  • Non Perishable Products ( Sweets, Cans, Flours, etc): £8.40
  • Northern Ireland (Perishable and non Perishable Products up to  30 kgs): £17.74
  • Orders over £150: Free

NOTE: Rates shown above are for orders weighing up to 30 kgs. Those weighing more than that will have an additional charge and we will be contacting you to let you know.

Signed for delivery:

Please make sure you provide us the right address where someone will be available to accept and sign for your parcel. We need an accurate delivery address. This is essential, and if an incorrect postal address is supplied we won’t be responsible for any delivery problems which may follow. For your security we aren’t able to accept requests for parcels to be left in a safe place without being signed for.

Please also ensure that your address is accessible with a working doorbell. If no-one is available to accept and sign for your parcel the courier will usually try a neighbour and if they leave the parcel with a neighbour they will leave a card to let you know where the parcel has been delivered. Otherwise they will leave a card to say they have tried to deliver and will usually try to deliver again if the delivery address is residential.

Perishable Goods and Packaging:

empanadas-Venezuelan and Colombian food -2In order to keep chilled the items such as cheese or deli counter goods, we use a high quality chilled food System, including polystyrene food box in conjunction with Ice packs gel packs to ensure your goods reach their destination below +5°c within and even longer during Autumn and Winter
time.

Orders containing perishable products are not dispatched on Fridays as they would not be delivered until the following Monday.

We don’t recommend sending perishable or temperature sensitive food to areas outside the UK, or to the Channel Islands, Northern Ireland or to remote areas of the UK because we are unable to ensure that these items will be kept within a safe temperature range for this length of time. If you live in these areas and decide to purchase such goods then it is at your own risk.

Contact Us

We’d love to know what you think about us, as well as to answer any question or maybe you want to tell us what product you wish in our product list. If that is your case or maybe something else, please fill the following form or give us a call.

Phone: 01327 857410

Address: 25 Baines Close, Towcester, NN12 8DG. (Unfortunately, we are not a physical shop, however this is our Postal Address).

 

Refund Policy

We are happy to offer a full refund if your item is faulty or poorly. We do our best to maintain high standards in our service and the products we offer, but if it doesn’t, we are please to help you.

Please let us know no later than 24 hours from delivery what is wrong with your item by sending a photo of it and we will do a full refund.

NOTE: You can always cancel your order before we deliver your parcel and we will do a full refund.

For more information please contact us.

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